Frontier Regional/Union#38 Schools has the technology to support 1:1 devices for all students in grades PreK-12. Starting this fall we will deploy devices to every single student in the district regardless of whether a student already has a household owned device. All students will have access to their own FRSU#38 issued device to ensure appropriate and equitable access to any form of remote learning.

Need a Device?

Complete and submit the Device Request Form. You will be notified of soonest availability and pickup instructions.

Broken Chromebook? Can't remember your password?

Click here to submit a ticket.

Help Desk Office Hours: Monday - Friday 7:00 AM - 4:00 PM

Your Student Technology Package Includes:

  • District Managed Chromebook

    • Internet Activity Monitoring and Content Filtering

    • Access to G-Suite for Education Tools

    • Productivity Software: Docs, Sheets, Slides, Drawings, Forms, etc.

    • Communication Tools: GMail, Meet, Hangouts, Big Blue Button

    • Learning Management Systems: Google Classroom, Schoology

    • Cloud Storage: Google Drive

PLUS it is ready to access all required classroom learning software!


Optional Items to consider :

Single Button Mouse

Wireless Mouse

Pen Tab

Headphones w/Mic

Chromebook Carrying Case

Insurance

Getting started with your Chromebook

Tips:

  • Chromebooks have a Search key instead of the Caps Lock key.The Search key launches the apps menu.

  • Click or tap with two fingers for right click

  • Swipe with two fingers to scroll

  • CTRL + takes screenshot of your current window

  • CTRL + SHIFT + allows you to take a partial screenshot by selecting the area you want to capture.

  • Find additional Chromebook: Keyboard Shortcuts

Taking Care of Your Chromebook

Manage Multiple Google Accounts


Taking a Screenshot on Your Chromebook

Using Accessibility Features

  • Click to learn more about Accessibility features for Chromebooks (by Google).


chromebook-guide-students.pdf

Chromebook Guide

Troubleshooting

"I can't sign into my chromebook."

  • Completely shutdown the Chromebook. (Hold the power button for ~10 seconds.)

  • Once it has been shutdown; turn it back on.

  • You should boot up to the login screen. Type your full email address into the username box. You may be redirected to another login screen. If you are type your full email address again.

  • Type your password in. If you get prompted for an old password skip that screen by selecting the "Forgot old password" option.

If you continue to have trouble, let us know if there are any error messages and we can help with additional checks.

"I can't hear any sounds."

Sometimes users accidentally mute their sound. To check for this try:

    • Pressing the volume up button on the keyboard. (Pictured to the right).

    • Also notice you have volume down, and Mute. Be aware that sometimes these buttons are pressed by mistake.

"My microphone is not working." "My camera is not working."

Change a site's camera & microphone permissions

  1. Open Chrome .

  2. At the top right, click More Settings.

  3. Under "Privacy and security," click Site settings.

  4. Click Camera or Microphone.

    • Turn on or off Ask before accessing.

    • Review your blocked and allowed sites.

    • To remove an existing exception or permission: To the right of the site, click Delete .

    • To allow a site that you already blocked: Under "Blocked," select the site's name and change the camera or microphone permission to "Allow."

When you first access a service that requires a microphone, (Talk & Type), a white box panel that will appear at the top left that will give permission for the service to access your microphone. If you don't do that, log out of her chromebook, log back in, and try again.

If that doesn't work, reset the Chrome settings to default.

  1. On your Chromebook, open Chrome browser.

  2. At the top right, click More -->Settings.

  3. At the bottom, click Advanced.

  4. Under "Reset Settings," click Restore settings to their original defaults Reset Settings.

If neither of these solutions work, submit a ticket at help.frsu38.org stating the chromebook microphone is not working and needs repair.

"I can't see the whole webpage."

Users can quickly change their Chromebooks resolution by using the following key combinations:

    • "Ctrl" + "Shift" and "+" : Increase screen scale, making items appear larger on your screen.

    • "Ctrl" + "Shift" and "–" : Decrease screen scale, making items appear smaller on your screen.

    • "Ctrl" + "Shift" and ")" : Reset screen scale to the default setting.

Users can change resolution and change other display options by going into the Display settings page:

    • Click the area where your profile picture, power indicator, and wifi options are. This will bring up a small window.

    • Click on the Settings icon (looks like a gear)

    • In the search box (at the top of the settings window) type "display" no quotes.

    • Click the displays option

"How do I print to my home printer?"

School chromebooks and laptops can connect to home wireless printers by locating and selecting the printer from your list. If you do not see your home printer in the list, click here for a list of supported cloud print Printers from Google https://www.google.com/cloudprint/learn/printers/

For step by step directions:

"The website doesn't work (blocked)."

  • check and make sure the URL is entered correctly and not missing the http. If that doesn't work, change browsers (e.g. Firefox)

  • check to see if UBlock is enabled. Sometimes this can prevent a page from loading.

  • make sure you have permissions to view the website. e.g. this techcenter can only be viewed by FRSU#38 Users.

Step 1: Locate and click UBlock icon in the top right corner of your Browser.

Step 2: Click the blue power button to toggle the blocker off. Refresh your page and the blocked content will now load.


"My Chromebook is in another language."

  1. At the bottom right, select the time.

  2. Select Settings. Advanced.

  3. In the "Languages and input" section, select Language.

  4. Find the language you want to use.

  5. Optional: If you don't see the language you want, click Add languages. ...

  6. Next to the language you want, select More. Choose how you want to use this language:

    • Show menus in this language: Select Show system text in this language, then select Restart. The next time you sign in, menus will show in the language you chose.

    • Show webpages in this language: Select Move to the top to move the language to the top of the list. If you'd like Google Chrome to automatically translate webpages, click Offer to translate pages in this language.

Still need help? Click here to submit a ticket.

Help Desk Office Hours: Monday - Friday 7:00 AM - 4:00 PM