Troubleshooting Home Wireless Connectivity

Confirm your chromebook is connecting to your home network.

  • At the bottom right, select the time.

  • Select Not Connected .
    Note: If you see your Wi-Fi network name and a signal strength, your Chromebook is already connected to Wi-Fi.

  • Click the toggle switch to turn on Wi-Fi.

  • Your Chromebook will automatically look for available networks and show them to you in a list.

Reset the network settings by "Forget a network."

  • Sign in to your Chromebook.

  • At the bottom right, select the time.

  • Select Settings .

  • In the "Network" section, select Wi-Fi.

  • Select Known networks.

  • Find the network you want to forget, then select More > Forget.

Make sure your Chromebooks have the latest Chrome OS

  • Sign into your Chromebook.

  • Connect your Chromebook to Wi-Fi.

  • At the bottom right, select the time.

  • Select Settings (gear icon).

  • At the bottom of the left panel, select About Chrome OS.

  • Under "Google Chrome OS," you'll find which version of the Chrome operating system your Chromebook uses.

  • Select Check for updates.

  • If your Chromebook finds a software update, it will start to download automatically.

Run the Chrome Connectivity Diagnostics App

  • Sign into your chromebook.

  • Go to the Chrome Webstore and search for "Chrome Connectivity Diagnostics" or click here for the dirct link.

  • Run the app and review the results.

Keep calm and reboot.

  • Turn your Chromebook off

  • Turn the modem off

  • Turn off the router if you have a separate one.

  • Wait a good minute or two,

  • Begin rebooting your devices in the order below:

    • Modem,

    • Router

    • Chromebook

Test the wired network

If none of your other devices can connect to the Internet through Wi-Fi, there may be some other problem with your router. To test this, you’ll have to try connecting your Chromebook—or another computer—to the router the old-fashioned way: with an ethernet cable.

Additional Resources